Privacy Policy

Kerala Groceries UK is operated by Indivora Ltd, registered in England and Wales under company number 17459277. Indivora Ltd is the data controller for personal information collected through this website and our customer services.

Registered office: Weald Bridge Nursery, Kents Lane, Epping, England, CM16 6AX.

Email: admin@indivorafoods.com | Phone: +44 7348 830167

We may collect your name, email address, phone number, delivery and billing addresses, account information, order details, customer-service messages, device/browser information, IP address, site activity and information needed to process payments and deliveries.

Full card details are handled by our payment providers and are not stored by Kerala Groceries UK.

• To create and manage your account.
• To process, pack, deliver and support your orders.
• To send transactional order, payment, dispatch and security messages.
• To prevent fraud, secure the platform and resolve disputes.
• To comply with accounting, tax and other legal obligations.
• To analyse and improve our website, products and services.

Our lawful bases may include performance of a contract, legitimate interests, legal obligations and consent where consent is required.

We may share the minimum necessary information with payment processors, delivery partners, hosting and database providers, communications providers, analytics services and professional advisers where required to operate the service.

We do not sell your personal information. We may also disclose information where required by law, a court, regulator or competent authority.

We may contact you by email, SMS, WhatsApp or phone where necessary for orders, delivery, customer support, account security and other service communications. Marketing communications, where used, will be subject to applicable consent and opt-out requirements.

We use essential cookies to operate the website and may use analytics or preference technologies to understand performance and improve the shopping experience. You can control non-essential cookies through available consent controls or your browser settings.

We use technical and organisational safeguards designed to protect personal data, including encrypted connections and access controls. No online service can guarantee absolute security.

We keep personal information only for as long as necessary for the purpose it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements. Some transaction records may need to be retained for several years.

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing of your personal data, and to request data portability. You may also withdraw consent where processing is based on consent.

To exercise a privacy right, email admin@indivorafoods.com. We may need to verify your identity before acting on a request.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

Our shopping service is not intended for children to use independently to enter into purchases. If you believe personal information relating to a child has been provided to us improperly, please contact us.

We may update this policy to reflect changes to our business, services or legal obligations. The current version and its last-updated date will be published on this page.